How StubHub terrorizes eventgoers worldwide:
1. Tickets Aren't Delivered on Event Day
This scenario is very common. Ticket brokers list their tickets on multiple resale sites to maximize their profits. StubHub knowingly enables this practice by not requiring sellers to release tickets until the day of the event. As a result, you're often left stranded without tickets you've paid for when the seller delivers to another platform instead.
StubHub's support is notoriously unhelpful in these situations. For popular events where current prices are higher than what you paid, their tier-one support will never help you find replacement tickets - they'll only offer a refund, leaving you without options at the last minute.
A refund doesn't begin to cover your losses when you've already:
- Traveled to the event location
- Booked non-refundable accommodations
- Taken time off work
- Lost the opportunity to buy legitimate tickets elsewhere
2. Fraudulent Instant Download Tickets
A common fraud scenario occurs with instant download tickets. You'll receive what appears to be valid tickets, but one of two things happens:
- You're denied entry at the venue because the tickets are invalid
- You get scanned into the venue, find your seats, only to discover someone else has the same seats - and they have the verified Ticketmaster fan tickets
In these situations, the venue will always side with the Ticketmaster verified fan ticket holder, leaving StubHub customers stranded. Even though StubHub claims to verify their sellers, this fraud continues to happen regularly.
3. The FanProtect Guarantee is BS
StubHub's "FanProtect Guarantee" promises to find you comparable or better tickets if there's an issue with your purchase. However, when replacement tickets cost significantly more than your original purchase, StubHub often takes the cheap way out.
Instead of securing replacement tickets at a higher cost, they default to offering a refund. This might seem reasonable - until you realize you've already:
- Traveled to the event location
- Paid for hotel accommodations
- Taken time off work
- Made other non-refundable travel arrangements
In these situations, a simple refund doesn't come close to making you whole. You're left stranded at the venue with no tickets and no real recourse through StubHub.
Has StubHub Wronged You Too?
Share your story and help us expose StubHub's unfair practices
Submit Your Story